Shipping Information

At CHAYNE our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

Every order comes with FREE international shipping. 

All orders are shipped with DHL Express & Deutsche Post. Every order once shipped comes with a tracking link to follow the package.

The time frame for order delivery is divided into two parts:

#1 Processing time: Order verification, production, quality check and packaging. All orders are this process starts within 2 hours after the order is placed. All orders are processed and fulfilled within 48 hours.  

#2 Shipping time: This refers to the time it takes for items to be shipped from our warehouse to your address. International delivery usually takes about 5-8 business days. After placing your order the package usually takes between 7-10 days to arrive at the destination but can take longer from time to time depending on your location and the date you ordered.

All international orders are subject to local customs fees and are your responsibility to pay. Please check your country's customs website for more information on how customs fees are accessed. We cannot change a package's value and are not responsible for any fees incurred. Packages returned due to failure to pay will be refunded minus a shipping and 15% handling fee.

Please note that our handcrafted pieces are made to order in our studio in the Netherlands. Please allow 1-3 weeks for fulfilment. 

Questions?

Have a question about shipping? Feel free to message us on Instagram or on our Contact Us page!